Payment on the jordanzoneshop
1.What kind of payment do you accept?
We accept Paypal, Western Union.
We do not suggest you pay us by western union, Paypal will be better and safer for you. If you have questions during payment You can email us: jordanzoneshop@hotmail.com
2.Is it safe to buy online?
Payments made through Paypal Payment Service or West Union which are processed by Paypal company or West Union company, It is considered to be most secure and trustworthy. We also do not disclose your information to third parties.
3.What can I do if item is out of stock?
If the product is out of stock. We will inform you the next day.
4.Why did you refund my payment?
It is our responsibility to ship out your order in time.
Stock availability is always better at the beginning of the season.
If we returned your money to you, it is just because we were unable to verify your payment. Sometimes the products you ordered were out of stock (Generally we have enough stock), and there was no response when we email you.
5.What can I do if my payment was failed?
About Shipping
Please take it easy. You will not be charged by failed payments. Please try again .
Or email us We will deal with the questions with you.
1.How do you send my items?
We ship all items to your door, mainly by USPS. You will receive a tracking number so you can track your package online.
2.How long canl I receive my order?
We will ship your order within 24 hours after confirming your payment, It usually takes 5-7 working days.
3.Will you be responsible for product damage or loss during transit?
YES.
4.Will you be responsible for item destruction during the ship?
If you found any destruction, mar of transportation or any quality problems with the items bought from us, we will take all the responsibility. We will refund full or a part of your payment for you and give voice to sorry to you.
About Return and Exchange Policy
Your satisfaction is the goal we are after. If you are not satisfied with the merchandise you have bought, you may return within 15 days from shipping date. All returned merchandise must be in original package and must have all original tags attached. Refunds will not include shipping charges.
Exchanges are only acceptable for the same merchandise in a different available size. Please preview the size conversion chart and choose your fittest size in order to avoid trouble caused by improper size. We cannot exchange completely different merchandise. Exchanged merchandise can only be shipped out after we receive the returned goods and have a quality check. Customers are responsible for the shipping cost back to us, and we will cover the shipping cost back to you.
Return Procedure:
Email us the reason why you want to return the merchandise.
Delivery the item to the address we specify in the shipment (or another place we tell you). Please state all your information clearly inside your return including the original order number, buyers name, address and telephone number.
Returned merchandise must be in the same condition as we shipped out. We reserve the right to assess additional fees if the returned item is not in proper condition.
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